Privacy Policy

Your privacy is important to us. This policy sets out how Southernhaven gathers, uses and protects personal data relating to guests and visitors of this website.

Last updated: 2026-07-13 · In effect immediately.

1. Who we are

Southernhaven ("we", "us", "our") runs the website at https://southernhaven.online/. Our registered office is 58 La Croisette, 06400 Cannes, FR. For privacy enquiries, please write to [email protected].

2. Information we collect

We gather the following types of information:

• Booking details: name, address, contact details, payment information, stay dates, dietary and accessibility requirements.
• Correspondence data: messages you submit via our website, email or telephone.
• Site usage: IP address, browser, device, referring page, pages viewed, timestamps, anonymised analytics events.
• Cookies and similar technologies: see Section 6 below.

3. How we use information

Personal data is handled solely to deliver and improve our services, including:

• To handle reservations, payments and deliver the services you reserve with us.
• To correspond with you about your stay, issue confirmations and answer enquiries.
• To meet legal obligations (tax records, anti-money-laundering, gaming licence requirements).
• To enhance our website and services, assessed through aggregated, privacy-conscious analytics.
• To deliver marketing communications where you have given explicit consent; you may unsubscribe at any time.

4. Legal basis (GDPR)

For visitors from the European Economic Area and the United Kingdom, we rely on the following legal bases under Articles 6(1)(a)-(f) of the General Data Protection Regulation: your consent, contract performance, compliance with a legal obligation, and our legitimate interest in operating a secure and well-functioning website.

5. Sharing of personal data

We do not sell personal data. We share it only with: trusted service providers working on our behalf (payment processors, booking systems, IT hosting) under written agreements; public authorities where the law requires; and successors following a corporate reorganisation.

6. Cookies

This website employs strictly necessary cookies to operate. Optional analytics and marketing cookies are placed only after you consent via our cookie banner. You may withdraw consent at any time by clearing your browser storage for this site.

7. Data retention

We keep reservation and accounting records for the period required by tax and gaming-licence law (typically 10 years). Marketing data is retained only while your consent remains valid. Server logs are removed within 30 days.

8. Your rights

Subject to local law, you have the right to access, rectify, erase, restrict or object to processing of your personal data, and the right to data portability. To exercise any of these rights, please contact [email protected]. You also have the right to file a complaint with your local data protection authority.

9. International transfers

Where personal data is transferred outside the European Economic Area, we secure an adequate level of protection through Standard Contractual Clauses or equivalent safeguards.

10. Children

Our website is intended for adults aged 18 and over. We do not knowingly gather personal data from children under 16. If you believe such data has been supplied, please contact us so we can remove it.

11. Changes to this policy

We may revise this policy from time to time. The "Last updated" date at the top of this page marks the current version. Material changes will be announced on this website.